Service Guarantee
If a technician can not solve the problem at hand, no charges will apply. Service-related complaints must be received within 72 hours of the time of service by phone, email, or in writing. If a technician is unable to resolve the issue within five business days from the time of the complaint, service fees will be refunded.

Parts Guarantee
All new parts provided by H Street Business Solutions as part of a repair or upgrade are guaranteed for 90 days. Problem hardware will be replaced with an equivalent or superior model at no extra charge; however, if the suspect hardware can be shown to be functional, then this will be treated and billed as a normal service call. Used parts are not guaranteed; however they are tested at the time of installation to ensure proper function.

Limits of Liability
H Street Business Solutions will not be held liable in the event of mishap not due to negligence for more than the resale value of the hardware. H Street Business Solutions will not be held liable at any time for data and software stored on the client’s computer. A technician will provide data backup services at charge if requested

Payment
Payment is due upon completion of work. The client is entitled to a demonstration of completed service. If the client is not on the premises during an on-site visit or drop-off, he or she declines that right. Payment is due in the form of personal check, cash, Visa, or Mastercard. Billing is available for businesses by prior agreement.

Cancellations
On-site appointments may be canceled by phone or email up to 2 hours prior to appointment time. If you have doubts whether you will be present at the agreed upon time, please reschedule.

Supplemental Fees
Pick-up and drop-off of computers for in-shop work is charged $60. This includes reconnection and testing. This does not include testing of printers, scanners, or other external peripherals.

Back to top